Customer Service

Delivery

Apart from smaller items which can be posted, delivery is typically an overnight service requiring a signature and can include Insurance. Our overnight service is postcode dependant. Due to the size, shape and weight of many of our goods, they are delivered via a freight company so tracking information may be limited. Items that are very large, awkward to unload or heavy, for example roof tents, may require an able bodied person to be available to assist the delivery driver with unloading the item to comply with the drivers health & safety policy. If this is the case you will be advised accordingly.

Privacy & Security

Please read our full Privacy Policy - which can be found here.

Returns & Replacements

We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our website, then please call us on +44 (0)1451 821305 within 14 days of receiving your order and we will be happy to help assist you with specific details of how, when and where to make your return. 

Ordering

Please browse our website to find out more about our fantastic products. All items are available to purchase online by adding the items to cart and over the telephone by calling us on +44 (0)1451 821305. Items can be purchased online 7 days a week, however the orders will be processed during our office opening hours. You can also visit us in person at our office address, where we have a display area and all the items on our website are available to purchase. 

Payment, Pricing & Promotions

The prices advertised on the website will be the best price BOAB are able to offer our products for sale at. Promotions and special offers will be advertised on our site as and when they become available.

Viewing Orders

Please log into your account to view your orders. If you do not have an account please call us on  +44 (0)1451 821305 for an update on your order.

Updating Account Information

Please log into your account to view your details.